The Psychology of Happiness and Feedback
Sheila Heen, a Partner at Triad Consulting Group and a lecturer on Law at Harvard Law School, explains the psychology behind feedback and criticism. Heen is co-author of "Thanks for the Feedback:...
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If you look at the neuroscience, the way that we're wired has a profound effect on how we hear and respond to feedback. Now, we took a look at three variables that are particularly important in terms of your reaction to feedback. The first is your baseline. In the literature this is called set point sometimes. It's sort of a how happy or unhappy are you in the absence of other events in your life. Where's that level that you come back to? If it's a scale of one to ten. Some people just live their lives at nine. They're just so unbelievably happy and cheerful about everything, you know from like a cup of coffee to a promotion they're just thrilled. This research comes from looking at lottery winners. A year later they're about...
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If you look at the neuroscience, the way that we're wired has a profound effect on how we hear and respond to feedback. Now, we took a look at three variables that are particularly important in terms of your reaction to feedback. The first is your baseline. In the literature this is called set point sometimes. It's sort of a how happy or unhappy are you in the absence of other events in your life. Where's that level that you come back to? If it's a scale of one to ten. Some people just live their lives at nine. They're just so unbelievably happy and cheerful about everything, you know from like a cup of coffee to a promotion they're just thrilled. This research comes from looking at lottery winners. A year later they're about...
