The surprising ingredient that makes businesses work better | Marco Alverà

What is it about unfairness? Whether it's not being invited to a friend's wedding or getting penalized for bad luck or an honest mistake, unfairness often makes us so upset that we can't think...

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For me, it was not being invited to a friend's wedding. At first, I didn't really mind. I thought he was having a small reception. But then I kept meeting people who were going to the same wedding, and they weren't as close to the groom as I was ... and I felt left out. That really sucked. It felt really unfair. For my daughters, Lipsi and Greta, it was last week. They were taking turns massaging their mom's back with a toy for back rubs, and then one of the girls felt that the other girl had a longer go. That's when I walk into the room to find Greta in a rage, shouting, "That's not fair!" and Lipsi in tears, and my wife holding a stopwatch to make sure that each girl had precisely one minute on the toy. So if yo...
The surprising ingredient that makes businesses work better | Marco Alverà
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